Do I need to acquire a "RETURN AUTHORIZATION NUMBER" before I send something back?
Yes. To obtain a return authorization number, simply call us toll free at 888.660.3342 or simply fill out our online Returns Request Form. Return authorization numbers are required whether you are doing an "exchange" or a "return." A friendly representative will then guide you through the easy process of returning or exchanging an item.

(NOTE: We require return authorization for internal processing and quality control. If a package is returned without a return authorization number, excessive time and resources are expended in attempts to link the package with the proper customer file. Any packages returned without a return authorization may be rejected and are not our responsibility. If we do accept a return package without a return authorization, it will be charged a 30% processing fee. If you need to return an item(s), please simply follow our simple guidelines to avoid any unnecessary and unwanted fees. Thank you for your consideration.)

I already took my item to a tailor and had it altered. Can I still return it?
No. Once an item has been altered, it cannot be returned for obvious reasons -- an altered item could not be part of our inventory. Our inventory only consists of new, unused, and unaltered items.

I already wore an item to an affair, but now I don't think I want it anymore. Can I return it?
No. We will not accept returns on items that have been worn or altered in any way. Tags must still be intact and items must remain in their original packaging.

Will I be charged a restocking fee for returning or exchanging an unworn/unopened item?
No. You will not be charged a restocking fee for returning an unworn/unopened item. All tags and packaging material must remain in intact. Please refer to the guidelines below to confirm that your unworn/unaltered item(s) is/are in returnable condition.

Acceptance Guidelines -- Returns / Restocking Fees:
Tuxedo coats = manufacturer tag is included on each tuxedo coat. A tuxedo coat cannot be returned if the tag is removed. 100% money back refund when returned properly.

Tuxedo trousers = manufacturer tag is included on each tuxedo trouser. A tuxedo trouser cannot be returned if the tag is removed. 100% money back refund when returned properly.

Vests / Neckwear / Cummerbunds = manufacturer tags and packing must be intact. Some manufacturers include vests/neckwear in boxes; others include them in bags. Please return in the same packaging included with initial order. 100% money back refund when returned properly.

Shirts = shirts tend to be the only item which may incur a restocking fee. To receive a full refund on a shirt, the shirt must be unopened. (NOTE: We can only resell "unopened" shirts to another customer. If a shirt has already been opened (even if it was to just try on and then you attempt to put the shirt back in its bag), we cannot resell the shirt as a "new" shirt. Packaging is part of a product; once a shirt is opened, it is almost impossible to fold it correctly and place the pins back where they were giving the shirt the same appearance as when it was unopened and factory-packaged.) For this reason, we will not be able to include an opened shirt back in our "new" inventory. If you have already opened the shirt to try on, we will still accept the (unworn/but opened) shirt from you so you do not have to absorb the full cost of the shirt; however, you will incur a restocking fee for the opened shirt. Opened returned shirts under $79 will be charged a 20% restocking fee; opened returned shirts $79 or higher will be charged a 30% restocking fee. (NOTE: if returned "unopened", a 100% money back refund when returned properly.)

Jewelry = Most jewelry sets are included in designer jewelry boxes; some jewelry items are only included in a small bag. Jewelry must be returned in its original packaging. 100% money back refund when returned properly.

Shoes = Shoe boxes must be shipped back with the shoes. (Important note: Please do not simply tape up the shoe box and paste a few stamps on the shoe box. The shoe box is part of the packaging.) When you initially received your shoes, the shoe box was placed in another separate cardboard box. Please be courteous and ship back both the shoes and the shoe box inside another cardboard box. Defacing of the shoe box will incur a 30% restocking fee. (NOTE: if returned properly, you will receive a 100% money back refund).

Package Deals = Package deals were designed to save you money (usually $25 - $50) since you were purchasing several items grouped into a package. Occasionally, you may decide to return a single item(s) that was/were part of a package deal. If this occurs, you will be charged the "regular individual" prices for the item(s) that you are keeping. You will be credited whatever amount is left over from the package deal.

How does shipping charges work with exchanges or returns?
If returning an item to our warehouse (whether it is a return or an exchange for another item), it is the customer's responsibility to pay the return shipping charges. Feel free to use whichever shipping method you prefer to send returned items back to us (see NOTE below).

(NOTE: For shipping items back to us, we do recommend that you take advantage of a mail carrier's (UPS, Postal Service, FedEx, etc) "delivery confirmation" feature. This will allow you to easily track your return and make sure that it gets delivered to our address. Although most returns do successfully make it back to us, you should be realistic and realize that mail carriers (UPS, Postal Service, FedEx, etc) do occasionally make mistakes and may lose/mis-ship a package. In the rare event of a mistake occurring, you want to be able to track your package to see where it ends up at. LuxuryTuxedos.com, Inc cannot be responsible for a returned item that was lost/mis-shipped in the mailing process. Once again, for this reason we do recommend that you use a "delivery confirmation" feature when sending back an item.)

(*NOTE: For exchanges, we will ship your new item(s) to you via "UPS Ground" (unless otherwise specified). We will bill your credit card on file to cover the delivery shipping costs for your new item(s). UPS Ground is $8.95; UPS 2-Day Air is $27.50; UPS 1-Day Air is $45.)

(NOTE: if a customer "rejects" a package during an attempted delivery, the customer will also be billed for the "return shipping charges" that are incurred -- usually $8.95 per shipment via UPS Ground).

Do you charge my credit card on file if I need to order an exchange?
To help reduce processing, we do not charge your credit card again for an exchanged item. We will send out your new item ... while expecting that you will send us back your original item in a timely fashion (within 10 business days). If we do not receive your returned item within 10 business days, we will assume that you are keeping both your original item and the new exchanged item. If this situation occurs, we will then have to rebill your credit card on file for the exchanged item.

I see that you had an item shipped to me directly from the manufacturer. If I need to return it, do I send it back to the manufacturer's address which is on the box or do I send it back to LuxuryTuxedos.com?
Very important -- you must send it back to our warehouse, not the manufacturer's warehouse. Our address is:

LuxuryTuxedos.com
Attention: Returns Department
100 Ward Ave
Suite C2
Trenton, NJ 08609

NOTE: If you return an item directly back to the manufacturer (instead of back to LuxuryTuxedos.com), there is a good chance that we will have no record of the item being returned. If this occurs, we cannot be held responsible for the returned item(s).

I need to exchange an item for a different size or style. Will you send the new size/style out to me immediately or do you first wait to receive my original item before sending out the new exchanged item?
We will send your new item out to you immediately.


Can I cancel an item after I have already placed an order?
You may cancel an order within 6 hours of placing it at no charge. Orders are processed rather quickly and it may have already been shipped. But we do allow a 6-hour window for cancellation from the time you placed your order. However, if you are canceling your order after the 6 hours and it has not been shipped, there is a $25 cancellation fee. If your order has already been shipped, it cannot be cancelled. You may return the merchandise once you receive it. If your package is refused after being shipped, you will still be charged for the shipping and also the return shipping.

Is there an easy way for me to check if you received my returned item?
Yes. We have developed an online tracking system so you can always see what is going on concerning your order. Simply go to our homepage and click on the "Order Tracking" button. You will then be able to view details about your orders/returns.